Shipping policy
Shipping policy
Processing time Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a confirmation email with tracking information as soon as your order ships.
Shipping times (United States) Standard shipping: typically 7–12 business days after processing. Shipping costs, if any, are calculated and displayed at checkout.
Important
- We currently ship to the United States only.
- We cannot deliver to PO Boxes — please provide a complete physical street address.
- Delivery estimates are provided by carriers and are not guaranteed. Delays caused by carriers, weather, or customs are outside our control, but we will always help you track and locate your package.
Order tracking A tracking number is emailed to you when your order ships. If your tracking hasn't updated in 7 business days, contact us at support@tryglancepro.com and we'll investigate with the carrier.
Lost or stolen packages If your tracking shows delivered but you haven't received your package, contact us within 7 days. If a package is confirmed lost in transit, we will send a free replacement or issue a full refund.
Wrong address Please double-check your shipping address at checkout. If you notice an error, email us within 12 hours of placing your order and we will correct it. We are not responsible for orders shipped to an incorrect address provided by the customer.